FAST SHIPPING & RETURNS

FAQ

1. How long does it take to send the product?
If you purchase successfully, you will receive an email with the order information, and we will arrange the delivery for you within 2-4 days. we will also send you tracking number, you can know the delivery information until you receive the goods, so you don't need to worry, feel free to contact us if you have any questions.

2. What if the product has been purchased successfully, Why is there no delivery information?
If you can't find the delivery information after receiving the tracking number, please wait patiently for two days. The goods have been taken away by the overseas logistics company (DHL Express or EMS Express). They are on the way to the transit warehouse and will arrive at the logistics company. the logistics information will be displayed after the flight takes off. Please do not worry, wait patiently (it is normal for the transfer to not update the logistics information on the way).

3. How can I refund or exchange the products?
Please click on the refund policy

4. Are my goods equipped with a box? will the goods box be damaged?
Yes, all goods are equipped with an box, we upgraded the express package to ensure that the goods box and the goods will not be damaged.

 

5. Can your goods be wholesale?
If you are a wholesaler, agent, or distributor, please contact customer service.

6. Is my payment on your site secure?
All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

7. Can I cancel my order?
Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and shipped the item within 72 hours. After the item has been shipped, the order cannot be canceled.

8. What should I do if the payment fails?
Usually, the payment failure is due to the slow speed of the Internet, please try again later, "processing" means the transaction is successful. If it fails again, please check if your credit card information and personal information are correct. If your card is invalid, please contact customer service .

9. Who pays the shipping cost? Who pays taxes?
All our goods need to pay freight, and some free goods will be displayed on the payment page or product introduction. You can check it carefully when you are shopping. We will collect taxes and fees and add them to the price of the goods to pay for them.

10. Why has my delivery information been in the state of customs clearance for a while?
please don’t worry, we will try to ensure that you do receive them, if there is an issue, we will refund the purchase price to you.